Provizyon işlemi araç kiralama esnasında uygulanan bir prosedürldür. Kiralama esnasında ardınızdan gelebilecek herhangi bir trafik cezası , köprü geçişi , otoban kullanımları veya diger ek ücretleri koruma altına almak için uygulanır. Provizyon iptalleri araç iade gününüzün ertesi günü bankaya faks çekilerek , 2 ila 15 iş günü içerisinde iptali sağlanır.
Kaza durumunda can güvenliğini sağladıktan sonra paniklemeden, kaza çift taraflı ise kaza tespit tutanağı ; kaza tek taraflı ise polis, jandarma tutanağı gereklidir. Araçlarınızı teslim alırken kaskosunun durumu hakkında detaylı bilgi alınız.
Online araç kiralama işlemlerinizi anasayfa üzerinde bulunan alandan araç alış ve teslim yerinizi, tarih ve saatinizi belirleyerek, güncel uygun araç listesini görüntüleyebilirsiniz. Kola ve hızlıca online rezervasyonunuzu tamamlayabilir ödemesini anında online olarak gerçekleştirebilirsiniz.
Araç kiralamalarında ehliyet ve yaş sınırı araç sınıflarına göre değişkenlik gösterebiliyor. Ekonomik sınıf araçlar için veya üst segment araçlar için yaş sınırlarını, online rezervasyon yaparak araç bilgilerinin yazdığı kısımdan görüntüleyebilirsiniz.
Aracınızı teslim alırken, çoğu araç kiralama şirketi, adınıza düzenlenmiş ve bankacılık kurumu tarafından verilmiş geçerli bir kredi kartı ve kredi tutarı (depozito) için yeterli bakiye talep edecektir.
Rezervasyonunuzu Oluşturduğunuz Anda Tarafınıza Ön Onay Maili Sistemimiz Tarafından Ulaşacaktır. Daha Sonra Müşteri Temsilcilerimiz Size Telefonla Ulaşarak Bilgilerinizi Teyit Ettikten Sonra Tarafınıza Konfirmasyon Maili Göndererek Onayınızı Alacaktır.
Şirketimiz Bünyesinde Çalışan Araçlarımızın Tamamı Emniyet Genel Müdürlüğünün Kış Lastiği Uygulamasını Göz Önünde Bulundurarak 1 Aralık-31 Nisan Tarihleri Arasında Araçlarımızın Tamamına Lassa Kış Lastiği Takılmış Olup Müşterilerimizin Can Güvenliğine Önem Vermektedir.
Kaza Durumunda; Size Verilen Acil Yardım Numaramızdan Müşteri Temsilcimize Ulaştığınız Anda Müşteri Temsilcimiz Olay Yerine Gelip Kaza Raporu Düzenleyip Kaza Yapan Araç Servise Alındıktan Sonra Firmamız Bünyesinde Çalışan Ukeme (Yedek) Aracımızla Seyahatinize Kaldığınız Yerden Devam Etmenizi Herhangi Bir Mağduriyet Yaşamamanızı Bildiririz.
Hayır Kaza Durumunda Alkollü ve Ehliyetsiz Olmadığınız Durumlarda Aracın İş Kaybını-Değer Kaybını ve Serviste Kalan Süreçle İlgili Herhangi Bir Ödeme Tarafınızdan Talep Edilmemektedir.
Evet Araç Kiralamada ve Kaskolu Araç Kiralamada En Önemli Hususlardan Biriside Ölümlü Sakatlamalı ve Yaralamalı Kazalardır. Bu Durumlarda Aracımızın Ferdi Trafik Sigortası Belirli Bi Limite Kadar Ödeme Yapmakta Olup; Araç Kiralayan Sürücüye Açılan MANEVİ ve MADDİ Tazminat Davalarında Kaskomuz Tarafından Kuruşuna Kadar Ödemekte Olup Kiralama Yapan Müşteriden Firmamız ve Anayasa Mahkemeleri Herhangi Bir Alacak Talep Etmemektedir.
As SOFIA CAR RENTAL UĞUR ÖZKER, we attach importance to the protection of your personal data and privacy. The purpose of this Privacy and Cookie Policy is to inform you about the personal data collected from you during your visit to the www.carrentaltrabzon.com.tr website and the cookies we use on our site.
In this context, our data processing activities within the scope of the Personal Data Protection Law No. 6698, which is regulated for the protection of personal data and fundamental rights and freedoms of individuals, especially the privacy of private life.
In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), any information related to an identified or identifiable real person is defined as personal data. Your personal data held by our company may be recorded, changed, rearranged, transferred within legal limits, classified, updated in our systems for the reasons, purposes and methods explained below, and your personal data may be processed in accordance with the conditions listed in the KVKK.
1. Data Controller and Representative
According to the Personal Data Protection Law No. 6698 ("PDPL Law"), your personal data may be processed by SOFİA CAR RENTAL UĞUR ÖZKER as the data controller within the scope explained below.
2. What Personal Data Do We Collect
The information we need may vary depending on the nature of the rental process, damage status, use of customer loyalty programs, campaigns used, and services requested. You can find this information generally under the categories below:
Identity: Name-surname, signature, Turkish Republic identity number, date of birth, driver's license, ID, passport photocopies, etc.
Contact: Phone, e-mail address, address, etc.
Customer Transaction Information: Vehicle delivery form, rental agreement, detailed information regarding the rental transaction (fuel, date, HGS/OGS usage, etc.), policy information, past rental information in our company, flight information, etc.
Finance: Credit card information, payment information, Findeks information, etc.
Visual and Audio Records: Call center records, office video camera records.
Transaction Security Information: Username and password information created for website or mobile application use, etc.
Marketing: Survey, cookie records, rental history, preferences regarding campaigns and offers, etc.
Legal Proceedings, Criminal Conviction and Security Measures: Traffic fines, information regarding criminal investigation processes, correspondences made by judicial authorities, minutes, etc.
Vehicle: Damaged vehicle information in cases of accidents, damage, etc., information regarding other vehicles involved in the accident, license plate information, information regarding vehicle usage.
Health: Alcohol report, health reports, etc. information regarding personal health status, disability information in cases of accidents.
3. What are the Purposes of Processing Your Personal Data?
Your personal data may be collected verbally, in writing or electronically by SOFIA CAR RENTAL UĞUR ÖZKER and SOFIA CAR RENTAL UĞUR ÖZKER, our branches, dealers, call center, affiliated companies, partners or suppliers, or through the website, social media channels, mobile applications, camera systems and similar means available for security reasons during your visits to SOFIA CAR RENTAL UĞUR ÖZKER branches, using automatic or non-automatic methods.
a) Carrying out rental offer, reservation and sales processes, making payment transactions, making delivery-return transactions, carrying out after-sales support processes, especially damage and recourse processes, evaluating requests and complaints, verifying identity, carrying out insurance transactions, managing relationships with business partners and/or suppliers, carrying out customer relations processes and providing the necessary information to the customer within the scope of the rental, creating and using your customer account.
b) Carrying out and following up legal transactions and procedures, sharing information with authorized public institutions and organizations within the framework of legislation, managing internet access records and ensuring data security.
c) Taking voice recordings during the call center process, requesting findex information from customers, determining payment capacity and conducting financial background checks, preventing abuse and providing vehicle protection services, planning and executing risk management, conducting necessary audit and control processes within the scope of company activities, conducting reporting and inspections, and making internet sales platforms functional.
d) Contacting us within the scope of marketing activities regarding our products and services, sending commercial electronic messages, presenting personalized offers, conducting analysis, surveys and satisfaction studies, planning and/or executing product and/or service loyalty processes, conducting marketing processes specific to interested customers within the scope of cookie activities.
4. For What Purposes and to Whom Can Your Personal Data Be Transferred?
Your personal data is transferred within the scope of the requirements of commercial life, in a limited and proportionate manner; It can be transferred to the following persons/organizations only to the extent required by the service, within the scope of the processing conditions specified in Articles 8 and 9 of the KVKK, for the purposes of conducting after-sales support processes, risk management, determining solvency and making payment transactions, conducting damage and recourse processes, conducting insurance transactions, preventing abuse, receiving support services for sending commercial messages and customer satisfaction surveys, conducting marketing activities, conducting and following up legal transactions and transactions, performing audit activities, conducting activities in accordance with the legislation and sharing information with authorized public institutions and organizations within the framework of the legislation:
- Dealers, suppliers and services that are our business partners within the scope of rental activities.
- Companies from which we receive assistance services, including towing services.
- Companies with which we cooperate in the case of corporate customers.
- Experts and insurance companies.
- Banks and financing companies.
- Persons/organizations from whom we receive consultancy on legal and financial issues.
- Agencies and companies conducting marketing activities from which we receive support.
- Courier and other transportation companies.
- Business partners and suppliers from whom we receive services on various issues.
- Authorized public institutions and organizations.
Therefore, SOFIA CAR RENTAL UĞUR ÖZKER may process your personal data with persons, institutions and organizations authorized by our laws, those permitted to process data within the scope of vehicle rental and consumer law legislation, and SOFIA CAR RENTAL UĞUR ÖZKER may fulfill its obligations arising from the legislation to which it is subject, as well as with SOFIA CAR RENTAL UĞUR ÖZKER, our branches and sub-agencies and other relevant persons and organizations in order to provide you with better service, in the manner specified in the Personal Data Protection Law.
5. What are the Collection Methods and Legal Reasons for Your Personal Data?
Your personal data will be collected by our Company; It is collected directly from you, our customer, through public institutions and organizations, through the website, mobile application, e-mail, call center, company officials, our business partners, SOFIA CAR RENTAL UĞUR ÖZKER offices, electronic environments, internet correspondence and face-to-face meetings, etc., in written/verbal/visual form, or through automatic means from electronic media.
We use your personal data within the framework of the legal reasons listed in Articles 5 and 6 of the KVKK, depending on the nature of the transaction
6. Rights of the Personal Data Owner Listed in Article 11 of the KVKK
As personal data owners, if you submit your requests regarding your rights to SOFIA CAR RENTAL UĞUR ÖZKER using the methods set out below in this Disclosure Text, SOFIA CAR RENTAL UĞUR ÖZKER will finalize the request free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request. However, if the process requires an additional cost, you may be charged a fee according to the tariff to be determined by the Personal Data Protection Board.
In this context, personal data owners have the right to;
- Learn whether personal data has been processed,
- Request information regarding personal data if it has been processed,
- Learn the purpose of processing personal data and whether it is used in accordance with its purpose,
- Know the third parties to whom personal data is transferred domestically or abroad,
- Request correction of personal data if it is processed incompletely or incorrectly and request notification of the transaction made within this scope to third parties to whom personal data is transferred,
- Request deletion or destruction of personal data if the reasons requiring processing are eliminated despite the fact that it has been processed in accordance with the provisions of the Personal Data Protection Law and other relevant laws and request notification of the transaction made within this scope to third parties to whom personal data is transferred,
- Object to the emergence of a result against the person by analyzing the processed data exclusively through automated systems,
- Request compensation for the damages in case of damages incurred due to unlawful processing of personal data. - Camera recordings taken during your visits to SOFIA CAR RENTAL UĞUR ÖZKER and our branches for security reasons can only be shared in case of a decision by the Prosecutor's Office.
