In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), any information related to an identified or identifiable real person is defined as personal data. Your personal data held by our company may be recorded, changed, rearranged, transferred within legal limits, classified, updated in our systems for the reasons, purposes and methods explained below, and your personal data may be processed in accordance with the conditions listed in the KVKK.
1. Data Controller and Representative
According to the Personal Data Protection Law No. 6698 ("PDPL Law"), your personal data may be processed by SOFİA CAR RENTAL UĞUR ÖZKER as the data controller within the scope explained below.
2. What Personal Data Do We Collect
The information we need may vary depending on the nature of the rental process, damage status, use of customer loyalty programs, campaigns used, and services requested. You can find this information generally under the categories below:
Identity: Name-surname, signature, Turkish Republic identity number, date of birth, driver's license, ID, passport photocopies, etc.
Contact: Phone, e-mail address, address, etc.
Customer Transaction Information: Vehicle delivery form, rental agreement, detailed information regarding the rental transaction (fuel, date, HGS/OGS usage, etc.), policy information, past rental information in our company, flight information, etc.
Finance: Credit card information, payment information, Findeks information, etc.
Visual and Audio Records: Call center records, office video camera records.
Transaction Security Information: Username and password information created for website or mobile application use, etc.
Marketing: Survey, cookie records, rental history, preferences regarding campaigns and offers, etc.
Legal Proceedings, Criminal Conviction and Security Measures: Traffic fines, information regarding criminal investigation processes, correspondences made by judicial authorities, minutes, etc.
Vehicle: Damaged vehicle information in cases of accidents, damage, etc., information regarding other vehicles involved in the accident, license plate information, information regarding vehicle usage.
Damage: Damage information, accident report, damage photos, expert report.
Health: Alcohol report, health reports, etc. information regarding personal health status, disability information in cases of accidents.
3. What are the Purposes of Processing Your Personal Data?
Your personal data may be collected verbally, in writing or electronically by SOFIA CAR RENTAL UĞUR ÖZKER and SOFIA CAR RENTAL UĞUR ÖZKER, our branches, dealers, call center, affiliated companies, partners or suppliers, or through the website, social media channels, mobile applications, camera systems and similar means available for security reasons during your visits to SOFIA CAR RENTAL UĞUR ÖZKER branches, using automatic or non-automatic methods.
a) Carrying out rental offer, reservation and sales processes, making payment transactions, making delivery-return transactions, carrying out after-sales support processes, especially damage and recourse processes, evaluating requests and complaints, verifying identity, carrying out insurance transactions, managing relationships with business partners and/or suppliers, carrying out customer relations processes and providing the necessary information to the customer within the scope of the rental, creating and using your customer account.
b) Carrying out and following up legal transactions and procedures, sharing information with authorized public institutions and organizations within the framework of legislation, managing internet access records and ensuring data security.
c) Taking voice recordings during the call center process, requesting findex information from customers, determining payment capacity and conducting financial background checks, preventing abuse and providing vehicle protection services, planning and executing risk management, conducting necessary audit and control processes within the scope of company activities, conducting reporting and inspections, and making internet sales platforms functional.
4. For What Purposes and to Whom Can Your Personal Data Be Transferred?
- Dealers, suppliers and services that are our business partners within the scope of rental activities.
- Authorized public institutions and organizations.
Therefore, SOFIA CAR RENTAL UĞUR ÖZKER may process your personal data with persons, institutions and organizations authorized by our laws, those permitted to process data within the scope of vehicle rental and consumer law legislation, and SOFIA CAR RENTAL UĞUR ÖZKER may fulfill its obligations arising from the legislation to which it is subject, as well as with SOFIA CAR RENTAL UĞUR ÖZKER, our branches and sub-agencies and other relevant persons and organizations in order to provide you with better service, in the manner specified in the Personal Data Protection Law.
5. What are the Collection Methods and Legal Reasons for Your Personal Data?
Your personal data will be collected by our Company; It is collected directly from you, our customer, through public institutions and organizations, through the website, mobile application, e-mail, call center, company officials, our business partners, SOFIA CAR RENTAL UĞUR ÖZKER offices, electronic environments, internet correspondence and face-to-face meetings, etc., in written/verbal/visual form, or through automatic means from electronic media.
We use your personal data within the framework of the legal reasons listed in Articles 5 and 6 of the KVKK, depending on the nature of the transaction
6. Rights of the Personal Data Owner Listed in Article 11 of the KVKK
As personal data owners, if you submit your requests regarding your rights to SOFIA CAR RENTAL UĞUR ÖZKER using the methods set out below in this Disclosure Text, SOFIA CAR RENTAL UĞUR ÖZKER will finalize the request free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request. However, if the process requires an additional cost, you may be charged a fee according to the tariff to be determined by the Personal Data Protection Board.
In this context, personal data owners have the right to;
- Learn whether personal data has been processed,
